FAQ

Do you have any questions about our products? Here we try to give you the answers to the most important questions.

FAQ

We will answer the following frequently asked questions about BENFIT.

We promise you solutions and alternatives for a healthier life and a more balanced diet - no matter what your goals are.

You finally want to be slimmer and fitter and feel comfortable in your body? Do you want to push your body to its best or make a healthy diet as easy as possible?

No problem with BenFit, full taste and high quality protein, low in calories, sugar and fat.

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Because you shouldn't miss our tasty healthy baked goods, very simple.

We promise you full taste without frills. We do without any artificial additives, flavour enhancers, preservatives and attach great importance to the total package of nutritional values. Our products are quickly and easily prepared and perfectly complement any diet.

Product & Offer

Special questions about our products and offers? 

In our shop you will find a variety of tasty innovative products. Currently we offer various gluten-free products and our revolutionary Functional Drink. Snacks, Süclig;ices, wheat products and much more will follow shortly.

We take care of you all around and offer solutions for the whole day, whether it's breakfast, lunch or dinner.

We stand for quality

We exclusively use high-quality whey protein from 100% sustainable animal husbandry and the best ingredients without artificial additives. Furthermore, we work daily on more sustainable solutions for our packaging.

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We guarantee a minimum shelf life on our products of 3 months from production. The shelf life varies when the products are delivered, as not every product can be produced fresh when ordered.

Beyond that it is important for us, but also in the course of avoiding food waste, to inform you about the difference between “At least durable until“ and “Bad ab“. It is well known that a best-before date does not necessarily have to be an expiry date. Please pay attention to the condition, smell and taste of the products instead of wasteful waste.

For sure, many of our customers freeze our products and are very satisfied with them. Frozen products have a shelf life of approx. 12 months.

Everyone should be aware that high quality products, especially gluten free and high protein, packed by hand in your package and delivered to you within the shortest possible time, are simply not cheaply feasible.

Naturally one compares our prices first of all with supposedly “comparable“ products, which can be found in the supermarket. Our products cannot be compared with these. In particular by the long durability, we distinguish and already massively from mass products which usually mass unused in the Müll land.

Naturally, it is difficult to move in the same price category with only high quality requirements and without flavour enhancers or preservatives, but that is not our goal either. We have made it our mission to make it possible for you to eat healthily and without a guilty conscience, without giving up taste.

Order

When placing an order sometimes questions arise...we help you

You can order all our products in our online shop. You simply choose your favourite products, put them in the shopping cart and order them, so easy.

Order process Step by Step

Now you can put all the items you want in the shopping cart and go to checkout (pay attention to our minimum order value). There you can enter your customer information, or login if you already have an account with us.

You still have a discount code? Then enter it quickly in the “Your discount code“ field. In the last step you can choose your preferred payment method (PayPal, credit card, etc.). You want to enter an alternative billing address? No problem - just select the alternative billing address and enter it there. Now you can complete your order and look forward to your upcoming delivery!

Our get to know package is then probably exactly the right thing for you! So you can let yourself be blown away by the taste of our products and get to know the shipping and delivery process at the same time.

Of course you can also put together your own individual order. You can find a list of all our products in our shop.

No, with us you don't automatically complete a subcrisbtion monthly, don't worry!

If you decide you no longer want to be part of our family, your data may be removed from our system at any time upon request.

Shipping and Delivery

Shipping sometimes also raises important questions.

Our products arrive by GLS delivery at your home or at the desired place.

The delivery usually takes 3- 5 working days.

This is currently not possible.

In principle, you can eat all our dishes the same way, but this is an absolute matter of taste and everyone can leave it up to you.

Product subscription

Our subscriptions offer maximum flexibility and can be concluded for selected products. You can also pause deliveries, change your delivery address, cancel your subscription and make many other changes at any time.

To set up a subscription, simply visit one of the product pages: - Select "Subscribe & Save". - Select the desired delivery frequency, for example 4 weeks. Click on "Add to shopping cart". The shopping cart will then appear, where you can check your order and proceed to the secure checkout area.
To manage your subscriptions, you need a customer account. When you set up a subscription, you will be asked to create an account after the ordering process. All you have to do is enter your email address and set a password. Alternatively, you can follow these steps to create your Benfit account. Open our account page. Enter the required data. You will then be taken to your personal account area, where you can manage all the details of your subscription. Here you have the possibility to customize delivery details, payment information, your desired products and much more.
Once you are logged in you can edit all aspects of your subscription under "Account Details" >> "Manage Subscriptions". Here you can adjust the following: - quantities of products in your subscription - the next delivery date of your subscription on which your next Benfit delivery will be sent - the delivery frequency of your subscription, i.e. how often you receive deliveries - Delivery address to which you wish to receive your delivery. Pause Suspend your subscription, for example if you are going on a trip or your supplies will last for a while. If you want to receive your products again, you can continue your subscription at any time from the same menu. Cancel If you no longer wish to receive a particular product, you can cancel your subscription at any time. Simply click on "Cancel" and confirm your cancellation. Create new subscription You can also order and create a new subscription without leaving your account area. This is very comfortable if you want to receive another product at a different interval or to a different address than your regular delivery. Simply select "Add product", add delivery interval and complete.
Under "Delivery schedule" you can see the next deliveries you can look forward to. The deliveries are sorted chronologically and summarised by delivery date, so you have a good overview of which products you will receive and when. Similar to subscriptions, you can also manage all the details of your upcoming deliveries here.

Do you have any more questions?

We are here for you! Use our Contact form to write to us!