FAQ

Do you have any questions about our products? Here we try to give you the answers to the most important questions.

What do we promise?

We promise you solutions and alternatives for a healthier life and a more balanced diet - no matter what your goals are. Full taste and high quality protein, with low calories, sugar and fat.

Why should I order?

Quite simply because you should not miss our delicious healthy baked goods. We promise you full taste without any frills. We renounce any artificial additives, flavor enhancers, preservatives and attach great importance to the total package of nutritional values. In addition, our products are quick and easy to prepare.

What can I order?

In our store you will find a variety of tasty innovative products. Just have a look around the store. Soon snacks, sweets, wheat products and much more will follow. We only use high-quality whey protein from 100% sustainable animal husbandry and the best ingredients without artificial additives. Furthermore we are working daily on more sustainable solutions for our packaging.

What is the shelf life of the products?

We guarantee a minimum durability on our products of 3 months from production. On delivery of the products the shelf life varies, because not every product can be produced fresh when ordered. Usually you will receive products with a shelf life of 2 - 3 months. In addition, but also to avoid food waste, it is important for us to inform you about the difference between „Best before &mdquo; and „Poor before &mdquo. It is well known that a best before date does not necessarily have to be an expiration date. Please pay attention to the condition, the smell and the taste of the products, instead of unnecessary waste.

Can I freeze the products?

In any case, many of our customers freeze our products and are very satisfied with them. Frozen products have a shelf life of about 6 months.

More expensive than regular "baked goods" - are you worth the price?

Everyone should be aware that high quality products, especially gluten-free and high-protein products, packed by hand in your package and delivered to you within a short time, are simply not cheap.

Naturally, it is difficult to be in the same price category exclusively with high quality products and without flavor enhancers or preservatives, but that is not our goal either. We have made it our business to make it possible for you to eat healthy and without a guilty conscience, without sacrificing taste.

How can I order?

You can order all our products in our online store. You just choose your favorite products, put them into the shopping cart and order them, that easy.

ordering process step by step

You still have a discount code? Then enter‘ it quickly in the field „Your discount code“. In the last step you can choose your preferred payment method (PayPal, credit card, etc.). You want to enter an alternative billing address? No problem - just select the alternative billing address and enter it there. Now you can complete your order and look forward to your upcoming delivery!

How can I try out the products?

Our test package is probably just the right thing for you! You can let yourself be blown away by the taste of our products and get to know the shipping and delivery process at the same time. Of course you can also put together your own order. You can find a list of all our products in the store.

Do I take out a subscription directly?

No, with us you do not automatically take out an ABO unless you decide to do so. Should something go wrong, no problem, our subscriptions can be cancelled at any time. If you have further questions please contact us directly via support@benfit-nutrition.com.

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Your data should be deleted?

If you decide that you no longer wish to join our family, your data can be removed from our system at any time upon request.

How does the delivery work?

Our products arrive by climate-neutral GLS delivery at your home or at the desired place.

If I order today, when will my food arrive?

Delivery usually takes 2 - 3 working days, depending on order volume and country of delivery, it may take a little longer here and there.

Can I order to a package station?

This is currently not possible

Can I also eat the products unbaked?

In principle you can eat all our products in the same way. However, this is an absolute matter of taste and is left to everyone. We recommend baking the products (oven, toaster or contact grill).

Product Subscription

Our subscriptions offer maximum flexibility and can be purchased for selected products. In addition, you can pause deliveries, change your shipping address, cancel your subscription and make many other changes at any time.

Set up a subscription

- Choose „Subscribe & save“.
- Choose the desired delivery frequency, for example 4 weeks. Click on „Add to shopping cart &quo;.

Create an account

To manage your subscriptions, you need a customer account.

When you set up a subscription, you will be asked to create an account after the order process. All you have to do is enter your email address and choose a password.

Manage your subscription

Once you have logged in, you can edit all aspects of your subscription under "Account Details" >> Manage Subscriptions.

Here you can adjust the following:

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set up a new subscription

You can also order and create a new subscription without leaving your account area.

Edit your next delivery

Under "delivery schedule" you can see the next deliveries you can look forward to. The deliveries are in chronological order and summarized by delivery date, so that you have a good overview of which products you will receive and when. Similar to subscriptions, you can also manage all the details of your upcoming deliveries here.

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