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Frequently asked questions

What is the loyalty program?

It is our way of showing our appreciation. You earn points for activities in our store, such as invitations to friends and purchases you make yourself. You can use the points to earn discounts on purchases, the more loyalty points you earn, the more you save.

Who can join?

Anyone who creates an account is automatically enrolled.

How do I earn points?

You can earn loyalty points for all kinds of activities, including referring friends who make purchases. To see all the ways you can earn points, click on "Earn points" in the menu.

Where can I see my points balance?

Your points balance is visible on every page in the bottom left corner and in your account.

How can I redeem my points?

Go to "redeem". Here you will find all the options we offer. If you have enough points, they can be exchanged for a reward.

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many points as you can!

What does "admitted", "open" and "rejected" mean?

  • Approved: These points can be redeemed immediately.
  • Open: These points must be unlocked before they can be redeemed. This rule applies to purchases and transfers.
  • Declined: These points will not be added to your account. For example, when you cancel a purchase (the state of the points changes from "open" to "declined").

  • What happens if a referred friend cancels his order?

    Your "open" points will be deleted and removed from your account.

    Why is my score lower?

    You or someone you referred canceled or returned an order.

    I completed an activity but did not get any points!

    It can sometimes take a few minutes for us to process your activity and credit you with points.

    Can I use my points during the checkout process?

    Not directly - please redeem your points for a voucher that can then be used during checkout.

    How do I leave the loyalty program?

    If you no longer wish to earn points, please contact us. We will do our best to convert the open points into a voucher. This way your efforts will not be in vain. Please write us an e-mail

    What happens if I leave the loyalty program and want to join again later?

    This is not a problem! Contact us and we will register you again. However, you will start again with a score of zero.

    Where can I report a problem or give feedback?

    Please use the contact link at the bottom of the page or send us an email.